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Customer Service

Tuesday 28th - We are experiencing serious technical difficulties with our phone lines so are unable to receive calls to our support line. Please contact us via live chat on the website, or email support@papier.com so that we can reply to you directly today. Please accept our sincere apologies for any inconvenience caused by this.

You can email us at: support@papier.com
We'll get back to you in 12-24 hours Monday-Friday, and if you email on Friday evening or during the weekend, we will get back to you as quickly as possible on the Monday, which is the next working day.

You can call us on: +44(0)20 7770 6477
If the line is engaged, or phone support unavailable when you call, please email us at support@papier.com so that we have your details in full, and can help you out more quickly.
For non-Customer Service queries with other members of the Papier team, an appointment for a call must be made via email with the relevant team member.

We also have a Live Chat function available in the bottom right hand corner of the webpage - the typical opening hours for this are:
Monday & Tuesday: 10am - 9pm BST
Wednesday & Thursday: 10am - 6pm BST
Friday: 10am - 5pm BST
Saturday: Closed
Sunday: 1pm-10pm BST

If you're having trouble using the site, placing an order, or if you have any questions about an existing order, our FAQ's page may have a quick answer to your question.

Press & Designer Enquiries

For any general PR & Marketing related enquiries, please email: press@papier.com

For press requests, including samples or hi-res imagery, please email: holly@papier.com

We're often on the lookout for new talent and designs, please email design@papier.com with any submissions! Unfortunately, due to the high volume of design submissions received, we're not able to provide individual feedback if your artwork isn't quite what we're looking for at the moment.

Please note that we do not use recruitment companies for hiring.

We cannot transfer callers to members of the Papier team who are not in the Customer Service team. An appointment for a direct call must be made via email with the team member you'd like to speak to.

*Calls charged at local rate, mobile phone charges may vary.