Australia Delivery Methods & Costs

Standard domestic delivery to Australia is free on orders over $75 - find out more about our promotions here

Invitations, Notebooks, Photo Books, Diaries, Notecards, Card Sets, Writing Paper & Children's Books

Delivery options are as follows:
- Standard Delivery (2 - 5 working days): from $8.00
- Tracked Delivery (2 - 5 working days): from $12.00

Please Note:
- Personalised samples are sent Standard Delivery, which costs $1.00
- if you order a sample pack, hardback book, or a gold foiled item, production takes 4 - 5 working days and these are shipped from the UK, which can take 10 working days for delivery.

New Zealand Delivery Methods & Costs

Invitations, Notebooks, Photo Books, Diaries, Notecards, Card Sets & Children's Books

Delivery options are as follows:
- Standard Delivery (7 - 10 working days): $12.00
- Tracked Delivery (7 - 10 working days): $24.00

Please Note:
- Personalised samples are sent Standard Delivery, which costs $1.00
- if you order a sample pack, hardback book, or a gold foiled item, production takes 4 - 5 working days and these are shipped from the UK, which can take 7 - 10 days for delivery.

Returns & Cancellations

If you're not happy with your order please let us know within 7 days of receipt of the parcel, so we can investigate any faulty or damaged items received. To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible. We will not be able to issue a refund or replacement for you if the Product(s) are in a good condition but the content is wrong due to a mistake made when ordering.

Please refer to our Refund Policy in our Terms & Conditions (Section 7) for more details on refunds.

If you have a question about our Returns Policy please email support@papier.com and we'll get back to you as quickly as possible.