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Update on COVID-19

Update on COVID-19

During this difficult time, we wanted to share the steps we're taking to help our customers & team and to provide reassurance that COVID-19 will not be impacting your orders:

  • Our printers are still producing products with no delays
  • Australia Post are reporting delays to deliveries in some areas due to a reduced number of domestic flights - you can find the latest information on which areas are affected by this here, on their website.
  • We have put the necessary cleaning, social distancing & hygiene measures in place at our printers
  • We have taken precautions to make sure our employees are safe
  • We have created a new wedding policy for wedding customers affected by the virus - read it here
  • Our customer support team are on hand everyday to help with any concerns or questions you may have - just email support@papier.com or call +44(0)116 464 7180
Delivery Methods & Costs

Delivery Methods & Costs

The below applies to most of our products

We produce your pieces of Papier on demand (especially for you) from our family of printers in Australia. Once printed and despatched, they make their way to you via the below delivery methods.


Standard Delivery

  • Arrives in 2 - 5 business days after dispatch
  • Costs from $10.50
  • Includes tracking

Tracked Delivery

Please note

Delivery to Western Australia or more rural areas can take 6-7 working days

Production times

For most products, production takes 2-3 full business days before dispatch.

If you order a sample pack or a foil pressed item, production takes 4 - 5 working days and these are shipped from the UK, which can take 10 working days for delivery.

Shipping to New Zealand


Standard Delivery

  • Arrives in 5 - 7 business days after dispatch
  • Costs from $12.00

Tracked Delivery

  • Arrives 5 - 7 business days after dispatch
  • Costs from $24.00
Please note production times

For most products, production takes 2-3 full business days before dispatch.

If you order a sample pack or a foil pressed item, production takes 4 - 5 working days and these are shipped from the UK, which can take 10 working days for delivery.

Returns & Cancellations

Due to the personalised nature of our products, we typically don't accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel.

To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

Please refer to our Refund Policy in our Terms & Conditions (Section 7) for more details on refunds.