Due to the COVID-19 pandemic our couriers are very busy but we are operating as usual:
The below applies to most of our products
We produce your pieces of Papier on demand (especially for you) from our family of printers in Australia. Once printed and despatched, they make their way to you via the below delivery methods.
Delivery to Western Australia or more rural areas can take 6-7 working days
For most products, production takes 2-3 full business days before dispatch.
If you order a sample pack or a foil pressed item, production takes 4 - 5 working days and these are shipped from the UK, which can take 10 working days for delivery.
For most products, production takes 2-3 full business days before dispatch.
If you order a sample pack or a foil pressed item, production takes 4 - 5 working days and these are shipped from the UK, which can take 10 working days for delivery.
Due to the personalised nature of our products, we typically don't accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel. For non-personalised products, we accept returns within 28 days of receipt of the parcel, please email support@papier.com to start the return process.
To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.
Please refer to our Refund & Returns Policy in our Terms & Conditions (Section 7 & 8) for more details.
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