Delivery methods & costs

The below applies to most of our products. We produce your pieces of Papier on demand (especially for you) from our family of printers in Australia. Once printed and dispatched, they make their way to you via the below delivery methods.

Please note: Delivery to Western Australia or more rural areas can take 6-7 working days

Production times

For most products, production takes 2-3 full business days before dispatch.

If you order a sample pack or a foil pressed item, production takes 4 - 5 working days and these are shipped from the UK, which can take 10 working days for delivery.

Shipping to New Zealand

Please note production times

For most products, production takes 2-3 full business days before dispatch.

If you order a sample pack or a foil pressed item, production takes 4 - 5 working days and these are shipped from the UK, which can take 10 working days for delivery.

Returns & cancellations

Due to the personalised nature of our products, we don't typically accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel. For non-personalised products, we accept returns within 28 days of receipt of the parcel, please email support@papier.com to start the return process.

To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

Please refer to our Refund & Returns Policy in our Terms & Conditions (Section 7 & 8) for more details.