Contact Customer Service

Contact Customer Service

Our lovely team are on hand to help

Email us

support@papier.com

We'll get back to you in 12-24 hours, Monday-Friday.

Please note Phone & Chat support will be unavailable on Wednesday 14th August due to team training.

Please email support@papier.com so we can help you out as quickly as possible!


Call us

+44(0)20 7770 6477
Phone support unavailable Wednesday 14th August only - for assistance please email support@papier.com

Opening hours

Monday-Thursday: 10am to 6pm BST

Friday: 10am to 5pm BST


Live chat with us

Please use the navy blue live chat button in the bottom right corner to talk to a member of the team.

Opening hours

Monday-Thursday: 10am to 6pm BST

Friday: 10am to 5pm BST


If you're having trouble using the site, placing an order, or if you have any questions about an existing order, our FAQ's page may have a quick answer to your question.

Press & Designer Enquiries

PR & Marketing enquiries

press@papier.com

For press requests, including samples or hi-res imagery, please email: holly@papier.com

Designer enquiries

We're often on the lookout for new talent and designs, please email design@papier.com with any submissions!
Unfortunately, due to the high volume of design submissions received, we're not able to provide individual feedback if your artwork isn't quite what we're looking for at the moment.