We’ve gathered some common questions below, plus different ways you can contact our team. Based on thousands of reviews, we’ve been rated 4.7/5 stars. If you cant find the answer you’re looking for below, just send us a (virtual) note.Get in touch
Get in touch
We’re here to live chat with you Monday to Thursday 10am to 6pm UK time and Friday 10am to 5pm UK time. If you send a message outside these hours it will still reach us and we’ll respond via email the next business day If we’re particularly busy and no one is available to chat we’ll still receive your message and will respond via email as soon as possible! Please use the black live chat button in the bottom right corner to talk to a member of the team.
We will always prioritise issues that need an urgent response such as order cancellations or amends and emails about weddings or events that are coming up very soon.
Message us on Whatsapp
We’re on whatsapp too! Click the link below to send us a message and we’ll get back to you within 2 business hours Monday to Friday.