Easter Weekend Notice

Please note that Friday 19th and Monday 22nd of April are national holidays in the United Kingdom, meaning that no production, dispatch or delivery takes place on these days. These are not counted as working days, so please take these into account when waiting for your order to arrive

UK Delivery Methods & Costs

Standard delivery to the UK is free on orders over £40 - find out more about our promotions here.

Greeting Cards

If ordered before midday, Monday to Friday, these products are delivered next day in 95% of cases. If ordered after 12pm on Friday, or Saturday and Sunday, your order will be posted on Monday and should be delivered on Tuesday.

Shipping costs are as follows:
- Standard Delivery for Greeting Cards: from £0.65

Invitations, Notebooks, Notecards, Card Sets, Photo Books, Diaries & Children's Book

We need to allow 3 - 4 days for printing most of our products before dispatch. Please refer to the FAQs for more details.

Delivery options are as follows:
- Standard Delivery: £2.50 (delivered 1 - 3 working days after dispatch, including Saturdays)
- DPD Tracked: £5.00 (delivered next weekday after dispatch - does not include Saturdays)

Please Note:
- for digitally printed invitations (including samples), notecards, card sets, notebooks and the children's book, production takes 3 full working days (Mon - Fri).
- if you order a Photo Book, choose 'double thick' paper stock (i.e 650gsm) or a gold foiled item, production takes 4 working days
- samples are sent with Royal Mail First Class which costs £0.65

International Delivery Methods & Costs

We now ship to 38 countries across the world - here's a comprehensive list :

A-G Europe

G-N Europe

P-Z Europe

REST OF WORLD

Austria Greece Poland Australia
Belgium Hungary Portugal Canada
Bulgaria Ireland Romania Hong Kong
Croatia Italy Russia New Zealand
Cyprus Latvia Slovakia Singapore
Czech Republic Liechtenstein Slovenia United States
Denmark Lithuania Spain
Estonia Luxembourg Sweden
Finland Malta Switzerland
France Netherlands Turkey
Germany Norway



If you're hoping to order some items to a country not listed above, please email support@papier.com with the full delivery address you intend to have this sent to, so that we can obtain a postage quote for you.

Greeting Cards

Delivery takes 5 - 8 working days for Europe and 7 - 10 working days for Rest of World - shipping costs are as follows:
- Greeting Cards to Europe: from £1.20
- Greeting Cards to Rest of World: from £1.50

Invitations, Notebooks, Notecards, Card Sets, Photo Books, Diaries & Children's Books

Delivery times may vary but on average, orders will arrive within 7 - 10 working days for Europe and 9 - 12 working days for Rest of World from the point of ordering - shipping costs are as follows:
- Standard Delivery to Europe: £4.50
- Tracked Delivery to Europe: £8.00
- Standard Delivery to Rest of World: £6.50
- Tracked Delivery to Rest of World: £12.00

Approximate transit times after dispatch for Express postage to Europe:
Belgium, France, Germany, Luxembourg, Netherlands, Austria, Denmark: 2-3 Working Days

Switzerland, Czech Republic, Italy, Slovakia, Spain: 3-4 Working Days

Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden: 4-6 Working Days
Greece, Bulgaria, Romania, Norway: 4-9 Working Days

Please Note:
- for digitally printed invitations (including samples), notecards, card sets, notebooks and the children's book, production takes 3 full working days (Mon - Fri).
- if you choose 'double thick' paper stock (i.e 650gsm) or a gold foiled item, production takes 4 working days
- samples are sent with Standard Delivery which costs £0.90 to Europe and £1.60 to Rest of World

Returns & Cancellations

If you're not happy with your order let us know and we will happily offer refunds or reprints if the items you receive are faulty or damaged - please email support@papier.com with photos if applicable, to help us work out a resolution for you as quickly as possible. We will not be able to issue a refund you if the Product(s) are in a good condition but the content is wrong due to a mistake made when ordering.

Please refer to our Refund Policy in our Terms & Conditions (Section 7) for more details on refunds.

If you have a question about our Returns Policy please email support@papier.com and we'll get back to you as quickly as possible.