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COVID-19 Update

COVID-19 Update

Due to the COVID-19 pandemic our couriers are very busy but we are operating as usual:

Greetings cards

We are still shipping all single greetings cards Royal Mail first class, however during this busy period they may take up to two days to arrive.

All other products

  • Click view delivery info next to any product to see the delivery timescale
  • Once you add an item to your basket and proceed to the checkout you will be able to see your shipping options, including the date we expect you to receive your order
  • You will also see your expected delivery date in your order confirmation email


Mother's Day last order dates (with express delivery)


Framed Photo Prints

  • Order by Friday 5th March 2021

Medium & Large Photo Books

  • Order by Monday 8th March 2021


Mini Photo Books

  • Order by Tuesday 9th March 2021

Stationery

  • Order by Tuesday 9th March 2021


Mother's Day Cards

  • Order by 2pm Thursday 11th March 2021


UK Delivery Methods & Costs

UK Delivery Methods & Costs

We produce your pieces of Papier on demand (especially for you) from our family of printers in the UK. Once printed and despatched, they make their way to you via the below delivery methods:


Economy Delivery

  • Arrives 2-3 working days after dispatch
  • Royal Mail (untracked)
  • Costs £2.99 (£4.99 for calendars)

Standard Delivery

  • Arrives 1-2 working days after dispatch
  • Royal Mail (untracked)
  • Costs £3.99


Tracked Delivery

Greeting Cards

  • Order before 2pm (GMT) Monday to Friday and we dispatch the same day
  • Delivery is next day in 95% of cases
  • Standard Delivery: from £0.70



When will my item be dispatched?



* For most products, production takes 2-3 full business days before dispatch
* 'Double Thick' or foil pressed products take an additional working day of production before dispatch


Delivery to Rest of World

Delivery to Rest of World

From our UK website

We print our products on demand in the UK.


Delivery to Europe (including Ireland)



We don't currently deliver to EU countries including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain and Sweden.



Delivery to Rest of World


Greeting Cards (Standard Delivery)

  • We deliver to Hong Kong, USA, Canada, Australia, New Zealand, & Tunisia
  • Arrives in 6-11 business days after dispatch
  • Tracked
  • From £1.50


Returns & Cancellations

Returns & Cancellations

Due to the personalised nature of our products, we don't typically accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel. For non-personalised products, we accept returns within 28 days of receipt of the parcel, please email support@papier.com to start the return process.

To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

Please refer to our Refund & Returns Policy in our Terms & Conditions (Section 7 & 8) for more details.