Due to the COVID-19 pandemic our couriers are very busy but we are operating as usual:

Greetings cards

We are still shipping all single greetings cards Royal Mail first class, however during this busy period they may take up to two days to arrive.

All other products

• Click view delivery info next to any product to see the delivery timescale
• Once you add an item to your basket and proceed to the checkout you will be able to see your shipping options, including the date we expect you to receive your order
• You will also see your expected delivery date in your order confirmation email

Mother's Day last order dates (with express delivery)

We produce your pieces of Papier on demand (especially for you) from our family of printers in the UK. Once printed and despatched, they make their way to you via the below delivery methods:

We print our products on demand in the UK.

Due to the personalised nature of our products, we don't typically accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel. For non-personalised products, we accept returns within 28 days of receipt of the parcel, please email support@papier.com to start the return process.

To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

Please refer to our Refund & Returns Policy in our Terms & Conditions (Section 7 & 8) for more details.