Due to the COVID-19 pandemic this time of year is even busier than usual for our couriers:
Greetings cards
We are still shipping all single greetings cards (including birthday and Christmas cards) Royal Mail first class, however during this busy period they may take up to three days to arrive.
All other products
We produce your pieces of Papier on demand (especially for you) from our family of printers in the UK. Once printed and despatched, they make their way to you via the below delivery methods:
From our UK website
We print our products on demand in the UK and can deliver all over Europe.
Due to the personalised nature of our products, we don't typically accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel. For non-personalised products, we accept returns within 28 days of receipt of the parcel, please email support@papier.com to start the return process.
To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.
Please refer to our Refund & Returns Policy in our Terms & Conditions (Section 7 & 8) for more details.
