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Update on COVID-19

Update on COVID-19

During this difficult time, we wanted to share the steps we're taking to help our customers & team and to provide reassurance that COVID-19 will not be impacting your orders:

  • Our printers are still producing products and shipping orders with no delays
  • We have put the necessary cleaning, social distancing & hygiene measures in place at our printers
  • We have taken precautions to make sure our employees are safe
  • We have created a new wedding policy for wedding customers affected by the virus - read it here
  • Our customer support team are on hand everyday to help with any concerns or questions you may have - just email support@papier.com or call +44(0)116 464 7180
UK Delivery Methods & Costs

UK Delivery Methods & Costs

We produce your pieces of Papier on demand (especially for you) from our family of printers in the UK. Once printed and despatched, they make their way to you via the below delivery methods:


Economy Delivery

  • Arrives 2-3 working days after dispatch
  • Royal Mail (untracked)
  • Costs £2.50

Standard Delivery

  • Arrives 1-2 working days after dispatch
  • Royal Mail (untracked)
  • Costs £3.50

Tracked Delivery



When will my item be dispatched?



* For most products, production takes 2-3 full business days before dispatch
* 'Double Thick' or foil pressed products take an additional working day of production before dispatch


Greeting Cards

  • Order before 12 noon Monday to Friday and we dispatch the same day
  • Delivery is next day in 95% of cases
  • Standard Delivery: £0.70
Delivery to Europe & Ireland

Delivery to Europe & Ireland

From our UK website

We print our products on demand in the UK and can deliver all over Europe.


Delivery to Ireland


Standard delivery

  • Arrives in 4-7 business days after dispatch
  • Untracked
  • From £5.00

Express delivery

  • Arrives in 2-3 days business days after dispatch
  • Tracked
  • From €£9.00

Greeting Cards (Standard Delivery)

  • Arrives in 5-8 days business days after dispatch
  • Tracked
  • From £0.90



Delivery to Germany & France


Express delivery

  • Arrives in 2-3 days business days after dispatch
  • Tracked
  • From £10.00

Greeting Cards (Standard Delivery)

  • Arrives in 5-8 days business days after dispatch
  • Tracked
  • From £0.90



Delivery to Rest of Europe


Express delivery

  • Arrives in 2-6 days business days after dispatch
  • Tracked
  • From £16.00

Greeting Cards (Standard Delivery)

  • Arrives in 5-8 days business days after dispatch
  • Tracked
  • From £0.90


Returns & Cancellations

Returns & Cancellations

Due to the personalised nature of our products, we don't typically accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel.

To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

Please refer to our Refund Policy in our Terms & Conditions (Section 7) for more details on refunds.