Customer Service

Our customer service team is available via email Monday to Friday, from 10am to 6pm GMT/BST. Please email support@papier.com and we'll get back to you within 48 hours. If you email on Friday evening or during the weekend, we will get back to you as quickly as possible on the Monday. Please do not reply to any automated dispatch or confirmation emails, as there's a chance this might not reach us safely.

To contact customer support via telephone you can call 01799 252 269, Monday to Friday, from 10am to 6pm GMT/BST.* If the line is engaged when you call, you may wish to email us at support@papier.com so we can help you out more quickly.

If you're having trouble using the site, placing an order or if you have any questions about an existing order, our FAQ's page may have the answer to your question.

Enquiries

For any PR & Marketing related enquiries, please email: press@papier.com

We're often on the lookout for new talent and designs, please email design@papier.com with any submissions. Unfortunately, due to the high volume of design submissions received, we're not able to provide individual feedback if your artwork isn't quite what we're looking for at the moment.

*Calls charged at local rate, mobile phone charges may vary.