Update on COVID-19

Update on COVID-19

During this difficult time, we wanted to share the steps we're taking to help our customers & team and to provide reassurance that COVID-19 will not be impacting your orders:

  • Our printers are still producing products and shipping orders with no delays
  • We have put the necessary cleaning, social distancing & hygiene measures in place at our printers
  • We have taken precautions to make sure our employees are safe
  • We have created a new wedding policy for wedding customers affected by the virus - read it here
  • Our customer support team are on hand everyday to help with any concerns or questions you may have - just email support@papier.com or call +44(0)116 464 7180
US Shipping Methods & Costs

US Shipping Methods & Costs

We produce your pieces of Papier on demand (especially for you) from our family of printers in the USA. Once printed and despatched, they make their way to you via the below shipping methods, but please note that some options will not be available on all products.


Economy Untracked

  • Not available on all products
  • Arrives 3 - 5 business days after dispatch*
  • Costs from $2.95

Standard Delivery

  • Arrives 2 - 5 business days after dispatch
  • Tracked
  • Costs from $7.95


Expedited Delivery

  • Not available on all products
  • FEDEX Tracked (track here)
  • Arrives 2 business days after dispatch
  • Costs from $11.95

Next Day Tracked

  • FEDEX Tracked (track here)
  • Arrives 1 business day after dispatch
  • Costs from $36.95


Greeting Cards

  • Standard Delivery on Greeting Cards going directly to your recipient: $0.55





When will my item be dispatched?



* For most products, production takes 2-3 full business days before dispatch
* 'Double Thick' or foil pressed products take an additional working day of production before dispatch


Ordered a sample?



* Arrives in 3 - 5 business days after dispatch
* USPS Untracked Economy Delivery
* Costs from $2.95


*Some states may experience a longer shipping time of 5-7 business days after dispatch
Shipping to Canada

Shipping to Canada


Standard Delivery

  • Arrives 5 - 9 business days after dispatch
  • Tracked
  • Costs $19.95

Expedited Delivery


When will my item be dispatched?



* For most products, production takes 2-3 full business days before dispatch
* 'Double Thick' or foil pressed products take an additional working day of production before dispatch


Shipping of samples to Canada



* Arrives in 6 - 10 business days after dispatch
* USPS Untracked Economy Delivery
* Costs from $2.95

Returns & Cancellations

Returns & Cancellations

Due to the personalized nature of our products, we do not typically accept returns. If you're not happy with your order please let us know within 7 days of receipt of the parcel.

To allow us to assist you, please email support@papier.com with clear photographs if applicable, as this will help us work out a resolution for you as quickly as possible.

Please refer to our Refund Policy in our Terms & Conditions (Section 7) for more details on refunds.