We’ve gathered some common questions below, plus different ways you can contact our team. Based on thousands of reviews, we’ve been rated 4.7/5 stars. If you cant find the answer you’re looking for below, just send us a (virtual) note.Get in touch
Get in touch
We have a friendly team in the UK who can chat with you online during these times: Monday to Thursday 5am to 1pm (EST) Friday 5am to 12pm (EST) If you send a message outside these hours, it’ll still reach us. We’ll respond via email the next business day. If we’re particularly busy and no one is available to chat, we’ll still receive your message and will respond via email as soon as we can. Please use the black live chat button in the bottom right corner to talk to a member of the team.
We always prioritize issues that need an urgent response, such as order cancellations or amends, and emails about weddings or events that are coming up very soon.
Message us on Whatsapp
We’re on WhatsApp too – click the link below to send us a message. We’ll get back to you within 2 business hours (UK time), Monday to Friday.