We’re here to help

We’ve gathered some common questions below, plus different ways you can contact our team. Based on thousands of reviews, we’ve been rated 4.7/5 stars. If you cant find the answer you’re looking for below, just send us a (virtual) note.

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Our most common questions
I need to cancel/change my order
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I need help personalizing my order
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How long will my order take to arrive?
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I need help with my wedding stationery
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Can’t find what you’re looking for? Our FAQs page may have a quick answer to your question. Otherwise, get in touch below.

Go to FAQs page

Get in touch

Live chat

We have a friendly team in the UK who can chat with you online during these times: Monday to Thursday 5am to 1pm (EST) Friday 5am to 12pm (EST) If you send a message outside these hours, it’ll still reach us. We’ll respond via email the next business day. If we’re particularly busy and no one is available to chat, we’ll still receive your message and will respond via email as soon as we can. Please use the black live chat button in the bottom right corner to talk to a member of the team.

Email us

We always prioritize issues that need an urgent response, such as order cancellations or amends, and emails about weddings or events that are coming up very soon.

Message us on Whatsapp

We’re on WhatsApp too – click the link below to send us a message. We’ll get back to you within 2 business hours (UK time), Monday to Friday.

Enquires for PR, wholesale, bulk orders and more

Wholesale inquiries

If you’re interested in stocking our beautiful products, send our wholesale team an email wholesale@papier.com and they’ll get back to you as soon as possible.

Business & bulk order inquiries

For more information, or to submit an enquiry about an order of less than 100 items, please visit our business page. If you’re planning to order more than 100 items, please get in touch using one of the methods above.

PR & marketing inquiries

For press requests, including requests for samples or hi-res imagery, please email: press@papier.com or get in touch with our global head of PR, Holly, directly at holly@papier.com. For social and influencer enquiries, please email us at community@papier.com.

Designer inquiries

We're often on the lookout for fresh talent and designs. Please email press@papier.com with any submissions. Unfortunately, due to the high volume of design submissions received, we're not able to provide individual feedback if your artwork isn't quite what we're looking for at the moment.

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